FAQs

1. What products does JLUXURY AUTHENTIC COLLECTION LIMITED offer?

We specialize in high-quality jewelry, including a range of authentic and carefully curated pieces designed to complement both everyday style and special occasions.

2. Where is the company located?

Our company is located at:
FLAT/RM G35 4/F, Kaiser Estate Phase 2, 47–53 Man Yue Street, Hung Hom, KL.

3. Are the jewelry items authentic?

Yes. All our jewelry pieces are sourced, selected, and inspected to ensure authenticity and high craftsmanship standards.

4. Do you offer product returns or exchanges?

We accept returns or exchanges under certain conditions. Items must remain unused and in their original packaging. Please review our return policy on the website for full details.

5. How long does shipping take?

Shipping times may vary depending on order volume and destination. We aim to process orders as quickly as possible while ensuring careful handling of each jewelry item.

6. What should I do if I receive a damaged or incorrect item?

If your product arrives damaged or incorrect, please retain the packaging and contact us immediately through our website’s support section. We will assist with a replacement or appropriate solution.

7. Do you provide product care instructions?

Yes. Each jewelry item may come with suggested care guidelines to help maintain its shine, durability, and overall quality.

8. Can I track my order?

Once your order is dispatched, you can track it through the tracking link provided in your account’s order section.

9. Do you offer special packaging for gifts?

Gift packaging options may be available for select items. Check the product page or cart options for availability.

10. How can I learn more about new jewelry collections?

You may visit our website regularly to explore newly released collections and upcoming product updates.