Return & Refund Policy

Return & Refund Policy

1. Overview

At JLUXURY AUTHENTIC COLLECTION LIMITED, we take pride in offering high-quality jewelry products. If you are not fully satisfied with your purchase, this policy outlines the conditions under which returns or refunds may be accepted.

2. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in its original packaging.
  • All tags, accessories, or certificates (if any) are included.
  • The return request is submitted within the allowed return window stated on our website.

Please note: For hygiene and safety reasons, certain jewelry items may not be eligible for return once opened or worn.

3. Non-Returnable Items

Returns may not be accepted for:

  • Items showing signs of wear, damage, or alteration.
  • Custom-made or personalized jewelry.
  • Items marked as final sale.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Keep all packaging materials.
  • Submit a request through the support section of our website.
    We will assist with a replacement or another suitable solution.

5. Refunds

Once your returned item is received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Processing time may vary depending on your bank or payment provider.

Shipping fees, customs charges, or additional service fees (if any) are generally non-refundable unless the return is due to our error.

6. Exchanges

Exchanges may be offered if the desired item is in stock. If not, you may choose to receive a refund or store credit, depending on availability.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
  • Please ensure the item is securely packaged. JLUXURY AUTHENTIC COLLECTION LIMITED is not responsible for lost or damaged return shipments.

8. Undeliverable Orders

If an order is returned to us due to an incorrect address, unclaimed delivery, or refusal of customs charges, we will contact you to arrange reshipment. Additional shipping fees may apply.

9. Policy Updates

We may update this Return & Refund Policy to reflect changes in our practices. Any updates will be posted on our website.

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