Shipping Policy

1. Order Processing

All orders are processed in the order they are received. Processing time may vary depending on item availability and overall order volume. We carefully inspect and package each jewelry piece before shipment to ensure it arrives in perfect condition.

2. Shipping Methods

We offer standard shipping methods suitable for jewelry products. Available shipping options will be displayed at checkout. Estimated delivery times may vary based on destination and courier service.

3. Shipping Address

Please ensure that your shipping address is accurate and complete. JLUXURY AUTHENTIC COLLECTION LIMITED is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

4. Delivery Timeframe

Delivery times may vary based on your location. External factors such as customs procedures, courier delays, or logistics issues may also affect the delivery timeline.

5. Tracking Information

Once your order is shipped, tracking details will be available through your order page. You can monitor your shipment’s progress until it is delivered.

6. Shipping Fees

Shipping fees are calculated based on package weight, destination, and shipping method selected at checkout. Any additional customs or import fees (if applicable) are the responsibility of the customer.

7. Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected time, please retain all packaging materials and submit a request through the support section on our website. We will investigate the issue and assist with a solution.

8. International Shipping

International deliveries may be subject to customs inspections, duties, or taxes imposed by the destination country. These charges, if applicable, are the customer’s responsibility.

9. Undeliverable Orders

If a package is returned due to an incorrect address, unclaimed delivery, or refusal of customs charges, we will contact you to arrange reshipment. Additional shipping fees may apply.